The lady in charge of service did a great job with the entire appointment from greeting me upon arrival through leading me to the cashier. Your service is highly recommended.

Korey was very welcoming. He greeted me and helped me look at a car that I was interested in. Something that was confusing was when he called a 3rd party to see the trade in value of my vehicle while the dealership was appraising my vehicle. The appraisal process was quicker than I have usually seen, which makes me think that it wasn't appraised carefully. Korey went to, I believe Wes, to talk about the trade in value, since I didn't agree with the valued price given by the dealership. When Wes came to talk to me, he didn't greet me and made me feel unwelcomed. He said about KBB's valued price of my car, I told him what KBB, actually values my vehicle. I told him that I didn't see my car carefully appraised by the dealership, he had nothing to say.

I waited for an hour and a 1/2 to get a light bulb changed on my Jeep. Victoria was awesome and made sure that she checked on me and kept me updated. I'm going back today because they had to order a new light assembly. I asked her if they had loaner cars while mine was being worked on and she said no but they do have a shuttle service. I think I'm going to have the shuttle take me to Woodland Hills mall today to browse rather than sitting in their somewhat dreary waiting room.